Category
Retention
- September 20, 2026
Insurance Renewal Scripts: What to Say When the Premium Jumps (2026)
A record 57% of drivers shopped their policy last year, and most started the day a renewal came in higher. Here are seven word-for-word renewal scripts for the rate-increase call, the lapse save, the re-shop offer, and the win-back, plus the timing behind each one.
- July 3, 2026
Insurance Customer Retention: The 2026 Playbook to Stop Policy Churn
A record 57% of drivers shopped their policy last year. Here's the 2026 insurance customer retention playbook — renewal cadences, cross-sell, and automation that keep every policy on the books.